You may cancel your order and request a refund before the item has been shipped. A processing fee (charged by the payment platform and bank) will be deducted. The remaining amount will be refunded to your original payment method.

Once the order has been shipped, it cannot be cancelled.

Please contact info@aniwowbike.comto confirm your cancellation request status.

Due to the nature of our products (large, special items), we do not accept returns or exchanges for non-quality-related reasons.

If you receive a product with main frame manufacturing defects, please contact us within 7 days of receipt and provide supporting photos or videos.

Once confirmed, we will arrange a replacement or send necessary parts. All return requests must first be confirmed by emailinginfo@aniwowbike.com.

Once your order has shipped (typically 2–3 days after processing, once the carrier has consolidated shipment), you will receive an email confirmation containing:

• Your tracking number
• The corresponding tracking link

You can also track your order status through our website or the carrier's official tracking page.

We do not ship to P.O. boxes or APO/FPO addresses. We only ship to street addresses within the regions specified above.

Please ensure your shipping address is written in your local language to avoid delivery issues.

If your package is lost or damaged during transit, please contact us immediately at: info@aniwowbike.com

We will assist you in resolving the issue as quickly as possible.

You can view all available shipping destinations at checkout. If your country or region is not listed, please contact us for further assistance.

If you have any questions about this Shipping Policy, please reach out to us:

Email: info@aniwowbike.com

Thank you for choosing Aniwow — we appreciate your support!