You may cancel your order and request a refund before the item has been shipped. A processing fee (charged by the payment platform and bank) will be deducted. The remaining amount will be refunded to your original payment method.

Once the order has been shipped, it cannot be cancelled.

Please contact info@aniwowbike.comto confirm your cancellation request status.

Due to the nature of our products (large, special items), we do not accept returns or exchanges for non-quality-related reasons.

If you receive a product with main frame manufacturing defects, please contact us within 7 days of receipt and provide supporting photos or videos.

Once confirmed, we will arrange a replacement or send necessary parts. All return requests must first be confirmed by emailinginfo@aniwowbike.com.

Aniwow offers you a comprehensive warranty. All bikes purchased through official channels come with a 7-year unlimited mileage warranty on core frame components (including the frame body, fork and rear fork) from the date of purchase, covering manufacturing and material defects.

For other non-fragile components such as folding mechanism screws, seatposts, handlebars, brake clamps, shifting finger pivots, toothpins, cranks, center shafts and flywheels, we offer a 1-year warranty. We understand that wearable parts from daily use (e.g. tires, brakes, handlebar clamps, chains, spokes, pedals, etc.) will naturally wear out with miles of riding, so unfortunately we are unable to include them in the warranty.

It is important to note that our warranty is limited to the first owner. During the warranty period, as long as you use the bike normally according to the instruction manual, a qualified bicycle mechanic will provide perfect after-sales service if any quality problem occurs. If the damage is not caused by quality problems, we will also provide repair services, but will charge parts and labor costs as appropriate.

When your bicycle requires warranty repairs, we will repair or replace the parts for you free of charge. It is important to note that all old parts that are replaced will be owned by Aniwow. The new parts will be replaced for the remainder of the original warranty period.

Finally, we remind you that if there is any damage caused by not following the instruction manual, self-modification, using non-original parts, or due to natural disasters, traffic accidents, etc., it will not be covered by our warranty. The final interpretation of these terms and conditions belongs to Aniwow.

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

We aim to dispatch your order within7–10 days after processing. During peak seasons or high-volume periods, shipments may be delayed by a few days. Please allow additional transit time for delivery.

Shipping charges will be calculated and displayed at checkout. Estimated delivery times by region:

• North America & Australia: Approximately 30 business days
• East Asia: Approximately 10 business days
• Europe: Approximately 45 business days

Delivery times may vary depending on your specific location and local customs processing.

You can view all available shipping destinations at checkout. If your country or region is not listed, please contact us for further assistance.

Once your order has shipped (typically 2–3 days after processing, once the carrier has consolidated shipment), you will receive an email confirmation containing:

• Your tracking number
• The corresponding tracking link

You can also track your order status through our website or the carrier's official tracking page.

We do not ship to P.O. boxes or APO/FPO addresses. We only ship to street addresses within the regions specified above.

Please ensure your shipping address is written in your local language to avoid delivery issues.

If your package is lost or damaged during transit, please contact us immediately at: info@aniwowbike.com

We will assist you in resolving the issue as quickly as possible.

If you have any questions about this Shipping Policy, please reach out to us:

Email: info@aniwowbike.com

Thank you for choosing Aniwow — we appreciate your support!