Refund policy

Last updated: October 17, 2026

Returns and cancellations

We do not accept returns, unless required by applicable law or expressly stated in our website or policy.

You can request cancellation or removal of items from your order until the item is shipped. If a customer cancels an order, credit card processing fees and other applicable charges will be deducted from the refund.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item.

To start a cancellation request, contact us.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

We do not accept exchanges, unless required by applicable law or expressly stated in our website or policy. Contact us to ask about exchange options before returning your item.

Refunds

If approved, you will be refunded to your original payment method, unless otherwise stated. If a customer cancels an order, credit card processing fees and other applicable charges will be deducted from the refund. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@aniwowbike.com.